Refund/Return Policy
Thank you for shopping at Frosted by Danielle Plummer. We strive to provide our customers with delicious artisanal baked goods and exceptional customer service. We understand that there may be instances where you need to request a refund and we are here to assist you. Please review our refund policy outlined below:
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1. Eligibility for Refund
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We accept refund requests for the following reasons:
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Quality Issues: If the product you received is damaged, defective, or does not meet the expected quality standards.
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Incorrect Order: If you received an item that is different from what you ordered.
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Allergen Concerns: If the product you received contains an ingredient to which you have a known allergy, despite proper communication during the ordering process.
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2. Timeframe for Refund Request:
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You must notify us of any refund request within 24 hours of receiving your order. We recommend reaching out to us immediately via phone at 876-791-9184 or email at frostedtreats.jm@gmail.com.
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3. Required Information:
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To process your refund request, we may require the following information:
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Your name and contact information.
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Order number and date of purchase.
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Clear and detailed description of the issue or reason for the refund.
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Supporting photographs, if applicable.
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4. Resolution Options:
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Depending on the nature of your refund request, we may offer the following resolutions:
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Refund: We will issue a full or partial refund to your original payment method within 7-10 business days after approving your request.
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Replacement: If feasible, we may offer a replacement product that meets your requirements.
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Store Credit: In certain cases, we may provide you with store credit for future purchases.
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5. Conditions for Refund
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To be eligible for a refund, the following conditions must be met:
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The product must be in its original packaging and unused (where applicable).
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Any additional accessories or items that came with the product must be returned.
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The product must be returned within 48 hours after receiving approval for the refund.
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6. Non-eligible Items:
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The following items are not eligible for refund:
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Products with expired shelf life due to customer delay in consumption.
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Products damaged due to customer manipulation.
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Products damaged due to customer’s noncompliance with guidelines provided via the website or other communication mediums
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7. Shipping Costs:
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If the refund/return is due to an error on our part or product quality issues, we will bear the return shipping costs. For all other cases, the customer is responsible for the return shipping fees.
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8. Refund/Return Process:
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Once we receive your refund request, we will review the information provided. We may contact you for further details if needed.
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Upon approving your request, we will provide instructions for returning the product, including the return address.
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After receiving the returned product and verifying its condition, we will initiate the refund or process the replacement as agreed upon.
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9. Contact Information:
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For any refund/return inquiries or to initiate a request, please contact us using the following details:
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Phone: 876-791-9184
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Email: frostedtreats.jm@gmail.com
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Please note that our refund/return policy is subject to change without prior notice. We encourage you to review this policy whenever you make a purchase. By placing an order with Frosted by Danielle Plummer, you acknowledge and agree to abide by the terms and conditions outlined in this refund/return policy.
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Last updated: June 1, 2023
Thank you for choosing Frosted by Danielle Plummer.
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